Return and refund policy
How returns, exchanges and refunds work at Central Purchase.
Last updated October 12, 2026
1. 30-day returns
Unused physical items in their original packaging can be returned within 30 days of delivery for a full refund of the item price.
2. Items we can't take back
- Gift cards, eGift cards and software or subscription codes once they have been sent.
- Opened personal care items such as supplements, skincare, sleep tape and hair removal devices, for hygiene reasons, unless they arrived faulty.
- Used pet chews and wipes.
3. How to start a return
Email support@centralpurchase.com or call +1 866-328-2583 with your order ref (it starts with CP-). We reply with a return address and instructions within one business day.
4. Return shipping
If the item arrived damaged, faulty or wrong, we cover return shipping. For change-of-mind returns, return shipping is paid by you, and the original shipping charge is not refunded.
5. Refunds
Once your return reaches us and is checked, we refund your original payment method within 5 business days. Your bank may take a few more days to show it.
6. Damaged or missing items
Tell us within 7 days of delivery with a photo of the item and packaging and we will send a replacement or refund.
7. Contact
Central Purchase, 1831 Christian St, Philadelphia, PA 19146, USA
Phone: +1 866-328-2583
Email: support@centralpurchase.com